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From Raving Fan To Frustrated Critic
When You Stop Listening, You Start Losing
Never underestimate the impact of customer service—not just the big moments, but the small, everyday interactions that make people feel seen, heard, and valued. Do you know what your customers are experiencing?
From Frustrated Critic To Raving Fan
Yes, It Is Possible - Here's How
Ignoring negative feedback from the Membership Survey — even when it’s polite and constructive — can hurt your business and cost you customers. We’ve got great tips to help you cope while handling negative feedback.
Ready-To-Go Marketing Blueprint
You have a lineup of proven ways to grab attention, spark action, and grow your business – all at your fingertips, EVERY SINGLE MONTH. Here are the TOP campaigns Royalty Rewards® Merchants will be running this June & July.
Your Customers Are Scrolling - Do You Show Up?
Marketing isn’t as simple as sending the occasional email, text, or postcard, or posting now and then on social media—it’s about showing up consistently wherever your customers are paying attention, with relevant, timely information designed to drive response.
Good Things Take Time: A Lesson In Planning
Planning is often easier said than done amid all the ups and downs of being a Small Business Owner. Rarely is anything a straight line. Read how one Royalty Rewards® Merchant set herself up for success.
A Business Spring Cleaning Guide: Make Room for Growth
In our businesses, spring cleaning isn’t just about tidying up – it’s about looking at everything with a fresh eye, revamping our marketing, our systems, our customer experience. Here are some simple, high-impact ideas that you can implement—no matter what kind of business you run.